Refund policy

We accept returns within 30 days of purchase for most items, provided they are:

• Unused and in their original condition.
• Accompanied by the original receipt or proof of purchase.
• Packaged in the original box or case, if applicable.

Items purchased on sale or through special promotions may be subject to additional restrictions.

We’ve made returning items easy:

1. Online Returns: Log into your account, find your order, and select the items you wish to return. Follow the instructions to print your prepaid return label.Or contact us apply for a return label.
2. Mail Returns: Pack your item securely and use the return label provided to ship it back to us.

For assistance with returns, contact our Customer Care Team at support@eyespring.store.

We aim to process refunds within 5–7 business days after receiving your return. Refunds will be issued to the original payment method.

Important: Shipping fees are non-refundable unless the return is due to a defect or our error.

While we strive to be flexible, the following items cannot be returned:

• Gift cards.
• Items marked as "Final Sale."

If you’re unsure whether your item is eligible for return, feel free to contact us for clarification.

What if I received a defective or damaged item?

We’re sorry for the inconvenience! Contact us within 3 days of receiving your order, and we’ll replace or refund the item at no cost to you.

Can I exchange my item for a different one?

Yes! Follow the return process and place a new order for your preferred item. Exchanges are processed as separate transactions.

Do I need to pay for return shipping?

For most returns, a $5.99 fee will be deducted from your refund for the return. Returns due to defects or errors are free of charge.

How can I track my return?

You’ll receive an email with tracking details once your return has been shipped back to us.

The customer is responsible for all return shipping costs, tracking, and ensuring the items reach our designated warehouse safely. Items lost or damaged in transit during return will not be refunded.