1. Corporate Information

• Brand Name: Eyespring
• Website URL: eyespring.store
• Operating Entity: EYESPIRIT LIMITED
• Registered Address: 11618 Mulberry Ave, Fontana, CA
  
  Note: Administrative office only. Please do NOT send returns to this address, as they will be automatically rejected.
  
  
• Company Registration Number: N/A

2. Tax & Regulatory Compliance

• EU VAT Number: Available upon request / Not applicable for non-EU entities.
• Regulatory Compliance:
  
  EU Consumers: Operates in strict accordance with the EU E-Commerce Directive and applicable local commercial regulations.
  US Consumers: Complies with federal and state consumer protection standards.
  
  

3. Contact & Customer Support

• Customer Support Email: support@eyespring.store
• Customer Support Phone: +86 13586194360
• Support Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)

4. Shipping & Delivery Summary

• Shipping Destinations: All EU Member States and the United States.
• Shipping Methods: Standard and Express Tracked Shipping.
• Estimated Delivery Window:
  
  EU Orders: 5–14 business days.
  US Orders: 7–15 business days.
  
  
• Shipping Fees: Calculated automatically at checkout based on destination and weight.

5. Return & Refund Policy Overview

• Return Window: 30 days from the date of delivery.
• Condition of Items: Returned products must be unused, unaltered, and in their original premium packaging.
• Return Procedure: Prior authorization is required. Please contact our support team at the email above to obtain a Return Merchandise Authorization (RMA) and the correct return warehouse address.

6. Accepted Payment Methods

• We securely accept major credit cards, debit cards, and alternative international payment gateways as displayed at checkout.

7. Privacy, Data Protection & GDPR/CCPA

• We are committed to safeguarding your personal data.
• For EU Residents: Data processing strictly complies with the General Data Protection Regulation (GDPR).
• For US Residents: Data collection and privacy rights comply with applicable state laws, including the California Consumer Privacy Act (CCPA) where applicable.
• For comprehensive details, please review our full Privacy Policy.

8. Terms of Service & Disclaimers

• All purchases, tracking services, and website interactions are governed by our complete Terms of Service.
• Disclaimer: To the fullest extent permitted by applicable law, the services and products are provided "as is" and "as available" without warranties of any kind, express or implied.